Terms of Service

Last updated: June 14, 2026

These Terms of Service ("Terms") govern your access to and use of the website and consultancy services offered by GMB Services ("we," "us," or "our"), located at 123 Market Street, Suite 400, San Francisco, CA 94103. By using our website, contacting us, or engaging our services, you agree to be bound by these Terms. If you do not agree, please do not use the site or our services.

1. Services

GMB Services provides marketing consultancy services to service-based businesses, including local search marketing, customer acquisition systems, and lead generation strategy. The specific scope of work, deliverables, timeline, and fees for any engagement will be described in a separate written proposal or statement of work signed by both parties. These Terms apply in addition to any signed proposal; if there is a conflict, the signed proposal controls.

2. Eligibility

You must be at least 18 years old and legally authorized to enter into agreements on behalf of yourself or your business to use our services. By engaging us, you represent that the information you provide is accurate and that you have the authority to bind the business you represent.

3. Fees and Payment

Fees for engagements are set out in the applicable proposal. Unless otherwise agreed in writing, invoices are due within fifteen (15) days of the invoice date. Late payments may be subject to a service charge of 1.5% per month or the maximum allowed by law, whichever is lower. You are responsible for any taxes, duties, or similar charges associated with the services, other than taxes based on our net income.

4. Cancellation Policy

Either party may cancel a consultation appointment at no cost by providing at least 24 hours' notice. For active engagements, either party may terminate the engagement with thirty (30) days' written notice. If you terminate before the end of an agreed engagement period, you remain responsible for fees earned and expenses incurred through the effective date of termination. We may terminate immediately for non-payment or material breach.

5. Refund Policy

Free consultations are provided at no charge and are not refundable. Paid engagement fees are generally non-refundable once the corresponding work has begun. If you believe a deliverable is materially deficient, contact us within seven (7) days of delivery so we can address the issue. At our discretion, we may issue a partial refund or credit for work not yet performed.

6. Client Responsibilities

To deliver effective work, we rely on your timely cooperation. You agree to provide accurate background information about your business, reasonable access to accounts and assets needed to perform the services (such as your Google Business Profile, website, or CRM), and prompt responses to questions and approval requests. Delays caused by missing information or approvals may extend timelines and are not grounds for a refund.

7. Intellectual Property

Upon full payment, you own the final deliverables we create specifically for you under an engagement. We retain ownership of our pre-existing methodologies, templates, frameworks, and know-how, and may continue to use general skills and experience gained during the engagement. We may reference the fact that we worked with you in our portfolio unless you request otherwise in writing.

8. Confidentiality

Each party agrees to keep confidential any non-public information shared by the other party during an engagement and to use it only for the purposes of performing or receiving the services. This obligation continues for two (2) years after the engagement ends.

9. No Guarantees

Marketing results depend on many factors outside our control, including your market, pricing, operations, and competition. We do not guarantee specific outcomes such as a particular ranking, lead volume, or revenue level. We commit to professional, diligent work consistent with industry standards.

10. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or related to the services or these Terms is limited to the fees you paid us for the engagement giving rise to the claim during the three (3) months preceding the claim. Neither party is liable for indirect, incidental, special, consequential, or punitive damages, including lost profits or business interruption.

11. Dispute Resolution

If a dispute arises, the parties agree to first attempt to resolve it through good-faith discussions within thirty (30) days. If the dispute cannot be resolved informally, it will be settled by binding arbitration administered by a recognized arbitration body in San Francisco, California, under its commercial rules. Judgment on the award may be entered in any court of competent jurisdiction. Either party may seek injunctive relief in court to protect intellectual property or confidential information.

12. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of California, without regard to its conflict-of-law principles. Subject to the arbitration provision above, the state and federal courts located in San Francisco County, California will have exclusive jurisdiction over any matter not subject to arbitration.

13. Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Last updated" date above. Material changes that affect an active engagement will be communicated to you directly. Continued use of our services after changes take effect constitutes acceptance of the revised Terms.

14. Contact

Questions about these Terms should be directed to hello@gmbservices.com or GMB Services, 123 Market Street, Suite 400, San Francisco, CA 94103.